PCI Products carry a warranty against manufacturer defect. Customer damage is not a defect and is not covered under warranty, but we will be happy to help repair your items. Two areas we some times see customer damage is water and power. Please do not pressure wash radios and intercoms, they need to be covered before washing vehicles and are not water proof. Welding and jump starting vehicles can also fry amp and voltage regulators. Radios and intercoms should always be wired direct to the battery and everything should be disconnected from the battery before jump starting or welding on the chassis.
- 3 years on all Kenwood NX series radio mainframes in materials and workmanship (1 year parts and accessories)
- 2 years on Kenwood TK series and Icom radio mainframes in materials and workmanship (1 year parts and accessories)
- 1 year on Baofeng radios in materials and workmanship (6 months on parts and accessories)
PCI intercom Warranty:
- 5 year manufacturer defects in materials and workmanship (2 years on accessories such as cables, headsets, push to talk buttons)
Lowrance GPS Warranty:
- 2 years on HDS series devices
- 1 year on Elite series devices
PCI RaceAir Warranty:
- Boost - 2 years manufacturer defects in materials and workmanship
- Max and Flow - 1 year manufacturer defects in materials and workmanship
- 2 years on all PCI custom wiring/RaceAir
- HJC DOT – 3 year defects in materials and workmanship
- HJC SA-rated - 1 year defects in materials and workmanship
- Impact - 1 year defects in materials and workmanship
- Pyrotect - 1 year defects in materials and workmanship
- Klim - 5 years defects in materials and workmanship
Use our returns portal below to generate a shipping label to send your item back for repairs. Shipping costs will be added to your final total before shipping back to you. Please add the required return date into the comments before finalizing label if you have an upcoming race or event you need us to rush this for.
Units are repaired in the order they are received. Standard Turnaround time for in house repairs is 10 business days, depending on the season. Units sent for factory work or requiring special order parts will take longer. Warranty covered GPS units will require factory return. To help diagnose problems, include GPS Antenna modules when sending in the GPS screen. PCI Race Radios is not responsible for equipment left over 60 days. PCI does not work on any illegally modified equipment. All repairs ship UPS Ground unless otherwise requested.